Lodge a Complaint
At Altum Credo, we are committed to delivering a seamless customer experience by providing a structured, transparent, and accessible grievance redressal mechanism that ensures timely resolution of customer concerns. If you have any concern regarding our products or services, you may lodge your complaint through the grievance redressal mechanism outlined below.
Register your grievance / complaint with our customer care desk through any of the following channels:
Email: [email protected] | Phone: 020-27293709 / 7378555666
Mobile App: Altum Credo: Home Loan Buddy
If no response is received within 2 working days or if not satisfied with the resolution provided by the customer care team, visit the nearest branch and record the complaint in the complaint register.
If no response is received from the branch manager / branch personnel within 5 working days or if not satisfied with the resolution provided, escalate your complaint to the company's Grievance Redressal Officer.
GRO Name: Mr. Sandeep Bhave | Email: [email protected] | Phone: 020-27293709 / 7378555666
Address: Altum Credo Home Finance Private Limited, Office No. 302, 1st Floor, MPJ Complex, Navsphurti Co-operative Housing Society Ltd., Wakdewadi, Shivajinagar, Pune – 411005
Office Hours: Monday to Friday: 9:30 a.m. - 6:00 p.m.; Working Saturdays: 9:30 a.m. – 1:30 p.m. (2nd Saturday closed)
If no response is received from the company within 30 working days of filing the complaint or if dissatisfied with the final response received, escalate your complaint to the National Housing Bank (NHB) through the following:
Lodge complaint online on GRIDS Portal: https://grids.nhbonline.org.in/
Send complaint by post in prescribed format ( download form ) to the below address:
Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi 110 003.
Register your grievance / complaint with our customer care desk through any of the following channels:
Email: [email protected] | Phone: 020-27293709 / 7378555666
Mobile App: Altum Credo: Home Loan Buddy
If no response is received within 2 working days or if not satisfied with the resolution provided by the customer care team, visit the nearest branch and record the complaint in the complaint register.
If no response is received from the branch manager / branch personnel within 5 working days or if not satisfied with the resolution provided, escalate your complaint to the company's Grievance Redressal Officer.
GRO Name: Mr. Sandeep Bhave | Email: [email protected] | Phone: 020-27293709 / 7378555666
Address: Altum Credo Home Finance Private Limited, Office No. 302, 1st Floor, MPJ Complex, Navsphurti Co-operative Housing Society Ltd., Wakdewadi, Shivajinagar, Pune – 411005
Office Hours: Monday to Friday: 9:30 a.m. - 6:00 p.m.; Working Saturdays: 9:30 a.m. – 1:30 p.m. (2nd Saturday closed)
If no response is received from the company within 14 working days of filing the complaint or if dissatisfied with the final response received, escalate your complaint to the Insurance Ombudsman.
